The Message Log tab displays all of the messages that are sent to the SCS-VR and stored in the database. Each page can display up to 200 messages.

Receiver Groups and Account Numbers

Receiver Group

Display the panels associated with a receiver group or select All Receiver Groups to list all of the panels. The default selection is All Receiver Groups.

Account Numbers

Enter the account number or range of account numbers to display. If no account numbers are selected, all account numbers are displayed.

Message Log Filtering Options

Filtering with their options may hide any unacknowledged alarms from being displayed in the message log.

  • Non-Check-in Message—Show messages not related to device check-in, such as alarms and troubles

  • Check-in Message—Show messages related to device check-in

  • Decryption Failed—Show messages where communication with a device has not been decrypted

  • Unrecognizable message—Show unrecognizable messages

  • Stop Scrolling—Stop the screen from scrolling when new messages arrive


To acknowledge a message, select it, then press the Acknowledge button or press F6. The acknowledged message will move to the appropriate priority in the message list and return to the list of messages ordered by time.

Note: The Acknowledge button will only be enabled when the message selected requires acknowledgment. For more information, refer to Event Type Sorting.

Message Log Display

When an alarm or trouble message is received, it is displayed in the list highlighted in violet. The messages are listed in descending order, with the most recent at the top. An alert tone will sound and continue to do so until all the unacknowledged alarm and trouble messages have been acknowledged. After messages have been acknowledged, they display in chronological order and are color coded according to message type. For more information, refer to the Event Color Codes table.

Server Column

Displays the name of the SCS-VR server.

Group Column

Displays the group of the SCS-VR server is associated with.

Account Column

Displays the panel account number sending the message.

Type Column

Displays the type of message being sent.

Time Column

Displays the time that the message was received for technical diagnostics.

Message Column

Displays messages for technical diagnostics.

Acknowledge Time Column

Displays the time that messages were manually acknowledged, if applicable.

Event Color Codes

  • Red— Fire Alarm, Fire Trouble, and Fire Restore

  • Yellow— Burglary Alarm or Burglary Trouble

  • Green— Emergency

  • Gray— Auxiliary 1 and Auxiliary 2

  • Orange— Supervisory Zone

  • Light Green— Panic

  • No Color— System messages and all others that do not require acknowledgment

Priority Sorting

Unacknowledged messages will display in descending order with the most recent at the top. After messages have been acknowledged, they display by priority along with the time and date of acknowledgment. Messages that do not require manual acknowledgment will be displayed with the acknowledged messages.

Event Type Sorting

Immediate event types that require manual acknowledgment are prioritized for display in the following order:

  • Fire Alarm

  • Panic Alarms and Ambush (s15)

  • Burglary Alarm

  • All Supervisory messages, Panel Tamper (s11), Panel Not Responding (s16), and Panel Substitution (s58)

  • All Emergency messages

  • Auxiliary 1 and Auxiliary 2 Alarms

  • Fire Troubles

  • Other Fire (clean me, zone fault, etc.)

  • Other Burglary (zone trouble, zone fault, etc.)

Note: Automatic Recall Test OK (S07) and System Check (S99) will not display in the message log.

Message Log Data

Displayed at the bottom of the window next to Refresh when data is available.

  • Alarm Count—Total number of alarms in a group

  • Check-In Count—Total number of check-ins in a group

  • System Count—Total number of systems in a group

  • Unclassified Count—Total number of systems that cannot be classified by Alarm Count, Check-in Count, or System Count

  • Refresh—Manually refresh the message log